Policies - Privacy and Refund

Privacy Policy

Welcome to Tiggle, a unique platform dedicated to creating personalized children's books that treasure and celebrate every child's individuality. At Tiggle, we deeply understand the importance of privacy, especially when it comes to the personal data of children. We are committed to protecting the privacy of our young users and ensuring a safe online environment for them. This Privacy Policy outlines how we collect, use, manage, and protect the personal information of children in compliance with the Children's Online Privacy Protection Act (COPPA), the General Data Protection Regulation (GDPR), and other relevant privacy laws and regulations.

Information Collection and Use

At Tiggle, we collect personal information to provide a personalized and memorable reading experience. The types of personal information we collect include:

  • Names of children: To personalize the storyline with the child’s name.
  • Photographs of children: Used to customize the characters in the book to resemble the child reader.
  • Ages of children: To tailor the content according to the age-appropriate interest of the child.

This information is collected directly from parents or legal guardians and is used exclusively for the purpose of customizing the children’s books. We do not use this information for any other purposes, such as marketing or data sharing with third parties.

Parental Consent

By submitting their child's personal information on Tiggle, parents or legal guardians are understood to give their consent for us to collect and use their child's information in accordance with this Privacy Policy. This act of submitting information is recognized as an explicit acknowledgment of consent to our data collection and usage practices, as required by law. We take the privacy of children seriously and only collect information necessary to deliver our personalized book service. It is our legal and ethical responsibility to ensure that parents or guardians are fully informed about how their child's information is being used and protected. If at any point parents or guardians wish to withdraw their consent, review the information collected, or have any questions regarding our privacy practices, they are encouraged to contact us directly through the provided contact details on our website.

Access to and Management of Information

Parents or legal guardians have the right to review the personal information collected from their children. Upon request, we will provide a copy of the information, allow parents to correct any inaccuracies, or delete the information entirely. Requests for access, correction, or deletion can be made through our dedicated contact form available on our website.

Data Retention and Deletion

Tiggle retains the personal information collected for a limited period of 14 days after the collection to ensure the successful delivery of our personalized books. Post this period, all personal data, including photographs, names, and ages, are permanently deleted from our systems. This process is automated to ensure the timely and secure deletion of data.

Data Security

We employ a variety of security measures to protect the confidentiality, security, and integrity of personal information collected from children. This includes, but is not limited to, encryption, access controls, secure data storage solutions, and regular security assessments. Our commitment to data security aims to prevent unauthorized access, disclosure, alteration, and destruction of personal information.

Third-Party Access and Sharing

Tiggle recognizes the sensitivity of children's personal information and the importance of protecting it. In line with this commitment, we strictly control access to personal information and do not sell, share, or transfer the personal data collected from children to any third parties. Our interactions with third parties are governed by the following principles:

  • Service Providers: Only select service providers essential for our operations (e.g., printing companies for the books) are granted access to personal information, and only to the extent necessary to perform their services. These providers are contractually obligated to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
  • Legal Requirements: We may disclose personal information if required by law or in the good faith belief that such action is necessary to comply with legal proceedings, court orders, or legal process served on our website.
  • Consent: Any sharing of personal information outside of these contexts will only occur with the explicit consent of the parents or legal guardians.

We carefully select and monitor our third-party service providers to ensure they comply with our privacy standards and legal obligations regarding children's data protection.

Protection Against Misuse of Information

We implement measures to prevent unauthorized access, use, or disclosure of children's personal information, Tiggle has implemented comprehensive security measures. These measures are designed to safeguard the privacy and integrity of the data we collect and include:

  • Data Encryption: Personal information is encrypted during transmission and while stored on our servers.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel with a legitimate need to access personal information can do so.
  • Security Audits: Regular security audits are conducted to identify and mitigate potential vulnerabilities in our system.
  • Employee Training: All employees are trained on our privacy policies and procedures to ensure they understand their responsibilities in protecting children's personal information.

We are committed to continuously improving our security practices to protect against unauthorized access or misuse of the personal information we hold.

No Selling of Personal Information

Tiggle upholds a firm stance against the selling of personal information. We guarantee that the personal data collected from children, including photographs, names, and ages, will not be sold to marketers, data brokers, or any other third parties. Our primary aim is to provide a personalized service to our customers, not to monetize their personal information.

Cookies and Similar Technologies

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Consent for Cookies and Similar Technologies

By using our website, you consent to our use of cookies as described in this Privacy Policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use Tiggle. If you disable the cookies that we use, this may impact your user experience while on the website.

Conclusion

At Tiggle, safeguarding the privacy and security of children's personal information is at the core of everything we do. We are committed to maintaining a transparent, secure, and respectful environment for our young users and their families. Our privacy practices are designed to provide you with peace of mind while enjoying the personalized books we offer.

Effective Date

This Privacy Policy, including the additions regarding third-party access, protection against misuse, and prohibition against selling personal information, is effective as of March 2024

Contact Information

For any questions, concerns, or comments about our privacy practices, please visit our contact page to find the details.

Refund Policy

We are committed to ensuring the satisfaction of our customers with the personalized children's books we offer. Understanding that issues may arise, we have outlined our refund policy to address such concerns promptly and fairly.

When physical book delivered

During the digital preview of the book stage.

  • Quality Guarantee: For customers who have received their physical book, we are committed to ensuring the highest quality. If there are any quality-related issues, such as printing defects or binding problems, please contact our customer service within 7 days of receiving your order.
  • Return Process: To initiate a return, please reach out to our customer service team. We may ask for photos of the issue and will provide instructions for returning the book.
  • Refund Eligibility: Upon receipt and inspection of the returned book, if a quality issue is confirmed, we will offer a partial refund based on the extent of the issue.

Adjustments for Coupons and Rewards

  • Discounts and Promotions: Please note that any refund will be adjusted to reflect the use of coupons, discounts, or rewards points utilized at the time of purchase. The refund amount will correspond to the net amount paid after any discounts or rewards applied.

General Refund Guidelines

  • Refund Method: Refunds will be processed to the original payment method used at purchase.
  • Processing Time: Please allow up to 10-14 business days for the refund to be processed and credited to your account.
  • Contact Information: For any questions or to initiate a return or refund, please contact our customer service team at contact page of our website.

Conclusion

At Tiggle, we strive to exceed your expectations with every personalized book we create. Our refund policy is designed with your satisfaction in mind, ensuring a straightforward and fair process should you ever need it. We value your business and are here to support you every step of the way.

Effective Date

This Refund Policy is effective as of Mar 2024 and supersedes any prior policies. This policy may be updated from time to time, and we encourage customers to review it periodically.

Shipping Policy

At Tiggle, we are dedicated to ensuring that your personalized book arrives safely and on time. Below are our current shipping practices and guidelines to provide a smooth delivery experience.

Shipping Fees

  • Free Shipping: We offer free shipping on all orders within India.

Estimated Delivery Time

  • Order Processing: Each book is custom-made and will be shipped within 72 business hours of order placement.
  • Delivery Time: Once shipped, orders are expected to arrive within approximately 7 business days.

Please note that delivery times are estimates and may be affected by external factors such as holidays, weather, or postal delays.

Tracking Information

  • Upon dispatch, you will receive a confirmation email with a tracking number to monitor your order status. Tracking is available directly through our website or via the carrier’s website.

Lost or Damaged Items

  • Damaged Orders: If your book arrives damaged, please contact us within 7 days of receiving your order with photos of the issue, and we will arrange a replacement.
  • Lost Orders: If your order does not arrive within the expected timeframe, please contact us. We will work with the carrier to locate your order and, if necessary, provide a replacement.

Address Accuracy

  • Customers are responsible for ensuring the accuracy of the shipping address. Tiggle is not liable for items shipped to incorrect or outdated addresses provided by the customer.

Contact Information

For any shipping-related inquiries, please reach out to our customer support team through the contact page on our website.

Effective Date

This Shipping Policy is effective as of March 2024 and may be updated periodically.

Cancellation Policy

At Tiggle, we are committed to providing a seamless experience with our personalized children's books. Due to the customized nature of our products, cancellations are not accepted once an order has been placed. Each book is uniquely crafted based on the child’s details, and production begins immediately to ensure timely delivery.

Why Cancellations Are Not Permitted

  • Personalized Production:Every book is created specifically for each child, incorporating unique names, images, and other details. As such, materials and resources are allocated immediately after an order is placed, making it challenging to halt the process.

Important Considerations

  • Order Confirmation:We encourage you to double-check all order details (including names, images, and preferences) before finalizing your purchase, as changes cannot be made after submission.

Customer Support

For any questions or clarifications, please feel free to reach out to our customer service team through the contact page on our website. We are here to help and answer any inquiries regarding our products and policies.

Effective Date

This Cancellation Policy is effective as of March 2024 and may be updated periodically.